Terms & conditions
Training Courses Terms & Conditions
Overview
All Training Course, cancellation and transfer fees stated are exclusive of VAT at the current rate.
All bookings and payment in advance must be made through our website. Brillburyalpacas.com.You must be at least eighteen years old at the time of booking.
Your workshop fee includes lunch, refreshments and summary notes (where relevant). People with food allergies are encouraged to bring their own food as we cannot guarantee food will be free of allergens.
If there are places available on a workshop, we will accept bookings up until the day before the workshop starts.
Late applicants will usually have their place on the course confirmed by telephone or email. If, however, you have not received confirmation within 24 hours of your transaction on our website, it is your responsibility to check the status of your booking.
Cancellations
You may cancel your place 30 days or more before the workshop start date. If you do, you will be entitled to a refund of the workshop fee, less an administrative charge of £20 to cover our administration costs.
If you cancel your booking less than 30 days before the start date of your workshop the following refund policy applies:
- 29 days before booking date – 50% refund
- 14 days or more – 25% refund
- less than 14 days – nil refund
You must make your cancellation request in writing by email to sales@brillburyalpacas.com. Please do not use text messaging as the service is not reliable.
Please note that refunds can take up to three weeks to process.
Transfers
If you wish to transfer your place to an alternative date within 30 days of the workshop start date, you can only do so if we can find a replacement for your place.
If we find a replacement, you may transfer to another workshop, subject to an administrative charge of £20.
We will offer you alternative dates depending on availability of places. If these dates are unsuitable for you, then our cancellation policy as described above applies. Your entitlement to a refund applies as above.
We will agree to a maximum of 1 transfer.
You must make your transfer request in writing by email to sales@brillburyalpacas.com. (not by text message).
Substitutions
There is a £20 administration charge for each substitution.
Non-attendance
If you do not attend a workshop for any reason, you do not have a right to a refund or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.
If we offer you a place on an alternative workshop there may be an additional administrative charge of £20.
If we cancel or postpone a workshop
Please note that our workshops have minimum attendance levels and we may have to cancel a workshop if we receive too few bookings.
We reserve the right to cancel or postpone training workshops when external circumstances beyond our control would pose an unacceptable risk to either our alpacas and / or participants if we were to go ahead.
If we cancel a workshop, we shall do our best to give you at least one week’s notice and you will have the option of transferring to another workshop or of having a full refund of the fees, which we will return to you within three weeks.
If a workshop is cancelled for reasons for which we are responsible, we will make every reasonable effort to reschedule the workshop.
We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising because of any postponement or cancellation of one of our workshops beyond the full refund of the fee.
Insurance
During the whole time of your participation in a workshop run by us, you are automatically insured under our Public Liability Insurance Policy.
General booking conditions
We reserve the right to alter workshop content and change workshop trainers without notice should this become necessary due to circumstances beyond our control.
There is always an element of risk associated with handling alpacas. We take our responsibility for your health and safety and the welfare of our alpacas seriously and will take all reasonable steps to ensure your health, safety and wellbeing while attending workshop. However, alpacas are flesh and blood and their behaviour is not always predictable. We ask you to always follow the instructions given by our staff for your personal safety.
Hygiene
It is compulsory to use our disinfectant boot dips or mats, which are an essential part of biosecurity protecting the health of the alpacas on our farm, before entering any alpaca areas. Please ensure you are wearing suitable footwear for this. Leather footwear can be stained by our footbaths that contain iodine so please avoid wearing leather. If in doubt, please contact us.
We do have toilets and hand-washing facilities, including for the disabled, on site.
Health and safety
Delegates must wear sturdy footwear and sensible clothing suitable for working around the alpacas when in practical sessions. Please avoid wearing Hi-Vis or ‘noisy fabric’ coats or jackets.
Under no circumstances will we allow delegates to take part wearing open top shoes, high heels or flip flops.
Alpacas are gentle animals and you will be provided with health and safety advice and instructions by a member of the Brillbury Team. Please ensure you listen to and follow all guidance given.
All animals can carry pathogens that may affect humans. It is therefore essential that you wash your hands thoroughly before visiting the farm. We provide handsfree bio cleansing stations to cleanse hands before you leave. Do not put your hands in your mouth after touching the alpacas.
Disclaimer
Vehicles and contents are left in our parking area entirely at owners’ risk. We do not allow dogs or pets on our farm for your health and safety and for our alpacas’ welfare.
Photographic, video or audio recording
For legal reasons, and to respect other participants, the use of photographic, audio or visual recording is not permitted during any workshop, without our express permission.
We may take photographs or video recording of workshops during your visit for training and marketing purposes. We will only do so with your consent and after we have explained how we propose to use the visual media.
Force majeure
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, or heating, lighting, air conditioning or telecommunications equipment, computer equipment, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, or failure in the external supply of electricity, water or telecommunications (including internet) connections.
Applicable law
These terms and conditions shall be read and construed in accordance with English law and any dispute between us will be dealt with by the English Courts.