Privacy Policy
1. Who We Are
Brillbury Alpacas is the data controller responsible for your personal data.
If you have any questions about this policy or your data, please contact us:
Email: anne@brillburyhall.com
Address:
Brillbury Hall Farm
Cross Roads
Brill
Buckinghamshire
HP18 9TN
2. What Data We Collect
We may collect and process the following information:
Information you provide directly:
- Name
- Email address
- Phone number
- Any information submitted via contact forms, bookings, or enquiries
Automatically collected data:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device and usage data
This type of data collection is standard for websites and helps improve performance and user experience
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries or bookings
- Provide services (e.g. alpaca experiences, sales, or events)
- Improve our website and services
- Send updates or marketing (only if you have opted in)
- Comply with legal obligations
We will only use your data where we have a lawful basis to do so, such as consent, contract fulfilment, or legitimate business interests
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests (e.g. improving our services)
5. How We Store Your Data
We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.
Your data is stored securely and only accessed by authorised individuals or trusted service providers.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements
7. Sharing Your Data
We do not sell your personal data.
We may share your information with:
- Service providers (e.g. website hosting, email services)
- Legal or regulatory authorities if required
All third parties are required to respect your data and process it securely.
8. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies may:
- Remember your preferences
- Help us understand how visitors use our site
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data transfer
- Withdraw consent at any time
To exercise these rights, please contact us.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and recommend reviewing their policies.
11. Children’s Privacy
We do not knowingly collect personal data from children without parental consent. If you believe a child has provided us with data, please contact us and we will remove it.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.